The Gatekeeper to agency experience..

They give with one hand...and can sort you out. Photo via benaspenod, usual rules apply.

Hello there. In between bouts of turkey, drinking, presents and sitting, I've had a few notes about that mythical beast, work experience.

If you've not been one of the lucky ones who've gotten in through the grad scheme milkround, perhaps it's the right time to start to think about a spot of time in an agency. It may not be paid, it may not be the most exciting job in the world, but it's vital in order to beef up your cv and prove that you really want to be here.

Personally, I found it invaluable, doing a few bouts of work experience (though don't go mad with it - you don't want to look like a bridesmaid and never a bride). Certainly helped me decide what job I thought i'd be best suited for (though work experience did sort of seem to be either superb fun, and somewhat unreal, or work the account execs couldn't be buggered to do themselves).

It's also good, because it teaches you about what sort of agency environment you'd like to be involved with - are you a big agency person, or a small one? Do you value a place which places great emphasis on creativity, but is a bit of a sweatshop? What do you thrive on?

Annnnyway...those are some of its benefits. But how'd you get it?

The simple answer is - it's not easy, but it can be done. There has been some chat about nepotism, but let me assure you - though it may exist, it can be overcome through persistence. I used to rant and rave about it too, but hell, it's just another barrier, and one which exists in pretty much every industry. Grit your teeth and get on with it; i'd suggest doing the following:

1) Blanket email - but with a caveat. Write a couple of short paragraphs about yourself and why you think you'd be suitable for some work experience. Try to be original, but short. HR people don't have all day to read these things, and they get enough of them.

2) Ring. Ring at the right time. Anyone can pick up the phone to an agency. 's not hard...christ, embattled account execs have to deal with a large variety of mad requests from clients. But HR people aren't used to such weird requests ("Can you make the colour a little bit more...sympathetic?). So, pick your moments. Just after you've sent your email, phone the agency, ask to speak to the head of HR (or someone similar - if you've done your homework, you should have a reasonable idea of whom it is) and say you've sent a note through.

Be warned though, phone during the day, rather than early morning or late in the working day, and you'll get a short shrift. HR folk don't have time during the day to deal with you. If you are the first email to get their attention, you'll do ok. And they'll be more likely to bear you in mind.

3) Do something different. This being advertising, people often try 'creative' ways to get in. One of the best i've ever heard about was an ad being placed by the agency with a pair of shoes, and the line "Think you could walk a mile in these shoes?", recruiting for agency staffers. Well, the chap in question found a life sized dummy, the pair of shoes, and wrote his CV on the side of the dummy, with the line "I think i've filled them", and posted the lot. Needless to say, he got in.

In recent years, i've seen people post cake or try to scare W&K, and some have been successful. Others, less so - but it gets your name in front of people, and means they remember you. Heck, even our own Sammy and Anton both got on in the industry by doing it.

Obviously, it's best if there is a point, and it's not just 'wacky' for the sake of it. The Saatchi examples worked well because there was a reason.

4) Above all - be charming. HR people (or even the account execs/managers/planners involved with recruitment) are few. They have other responsibilities to be getting on with than catering for you at this point. An agency isn't Deloitte, with a whole department dedicated to getting the best from you. So be patient, and be nice. As my mum is fond of saying - 'Manners cost nothing'.

And they really don't. The HR person who says yes to you has tremendous power, and even if you get in and on, and are rude to them, they'll do for you. Hell, same applies for receptionists, security guards and postroom folk. They make the agency tick, and you'd do well to remember that, you fortunate bugger.

Obviously, if you are nice, more chance of getting in and on, and you'll be remembered even if you aren't successful.

That's your lot. To those still doubting the point of work experience, if you've had a few unstructured ones, well - just let me put it this way...I got 1 grad interview straight out of university. A year later, with 3 pieces of work experience under my belt, I got to all (barring one) of them.

Building a Premium Brand…..Ad Agency

We slave our days debating, theorising, writing charts, crafting presentations, scamping creative work again and again, re touching, presenting I could bore you and go on, but all of this to work towards making their clients the most competitive brands in their sectors. Some agencies are better than others at it. But many fail to put all that energy back into the bricks and mortar from where it’s born.

Why are agencies or advertising not regarded as premium brands or as an industry (if we want to talk about broad strokes). You take the finance industry and it’s regarded as premium, you take management consultancy and again premium. The Saatchi bros tried to add value to the way agencies operate back in the 80s, they tried to buy Midland bank which really was a PR stunt but they were also toying with the idea of adding a management consultancy branch to the famous Saatchi & Saatchi network. It didn’t work. For one thing the market drivers didn’t require ad agencies to offer differentiation at that time but also they were ahead of their time structurally speaking but weren’t clued up to how this would work alongside their core competency – creative communications. One would need to feed off the other and back then there was no to little way this would work. Furthermore adding in this commercial consultancy arm was going to be bought in, just shoved in, no cultural birth from inside the Saatchi brand at all, so again, it was bound to fail.

So there’s an example of an agency trying to elevate itself above its lowly known industry. But what now? Well, McKinsey will chuckle at us by informing the ad industry that we are considered a low ranking and low paid industry because of what we give away…for free. In particular pitching is our biggest sin. We hand over a fully fleshed strategic and creative approach to a brand’s business for the total sum of sweet fuck all before we even have their business. This can’t be helped anymore, if one agency holds back another will bend over screaming ‘over here over here’ with bells on, of course they’ll get the business.

Let’s not get bogged down in structural differentiation right now, no client gives a shit how we work, that’s really about an internal process that can produce better work. What we’re talking about is about lifting this slow and often clumsy industry off its knees and having it recognised for the actual ROI it creates, therein lies value, therein lies premiumisation.

Well, whilst we continue to give away so much we need to develop other lines of offering that aren’t as face value/obvious as creative communications. So this means agencies taking all that stuff at the top of this blog and putting it into their own revenue streams. This means agencies stepping up to brand creation level. Why can’t an agency create the intellectual property for a new brand – either to launch it themselves or to sell it to another brand? Why can’t an agency be content owners and develop TV programming ideas to sell to both networks and clients? Why can’t agencies build up quant and qual research offerings so that can provide fully justifiable segmentation studies (for example) when at pitch level and to a degree brand consultancy level. Why can’t agencies also have a NPD/packaging arm, and one that really does operate as one?

All the above can be seen in parts dotted around agencies in London, but usually these divisions have been bought in and therefore operate as separate PLCs, therefore they’re working towards their own agendas, therefore they don’t work together, therefore this will more than likely end in an in-cohesive mess. Such a way of working really needs to be born from the outset, grown internally so that agendas move together not individually. This as a way of working will of course be slow burn to see the results but it’s my reckoning that here lies value and here lies the premium brand ad agency. The account management led, political, department driven and structured agencies are moving towards a dooms day, FACT. Whilst some may say that it was never the job of large agencies to change the way the ad industry looks is pretty much hiding from their responsibility. It is of course large agency’s role to morph, adapt, grow internal new business lines and structurally shift regardless of upheaval. The apathetic who sit back and watch their shareholder’s cash fall are those who simply don’t understand how to make these changes or aren’t empowered to do so. They’ll fail. But how exciting to see some make these changes, be brave to implement them and enjoy premium status.

Anton xxx

Woo hoo, we're gonna take down the established

Like the sun will rise in the morning advertising has at last woken up to something that was said by myself and Sam, oh, some 4 years ago.

This was that the current working model of AD and CW as creative teams is a bit pony these days and that teams of a creative and a planner is a certain way to getting better solutions. Both are required to be seasoned and by that I don’t mean the old school ivory tower kind of creatives and I don’t mean the planners that will spend lots of time making sure everyone is aware of how considered they are. No sir.

The creatives I’m talking about are young enough to have grown up with digital being integral to how they see communication and old enough to be able to stand up and defend work in the face of a client that they are passionate about.

The planners…..well….are pretty much the same but where they come in isn’t to over complicate and confuse the beautiful mind that sits of opposite them but to make their life easier. It is their role to paint the picture of what’s going on in market, in sector, in segment and in target. This doesn’t mean massive charts and graphs, this means a chat. This means having a crazy wealth of knowledge on the topic that when asked by the creative it pours like Sangria in Magaluf.

This isn’t to say that the planner is the total and utter gimp of the creative. Far from it. They are a crucial part of the stimulus which gets to the idea. What I am saying is that we trade on creative ideas we don’t trade on bureaucracy, schmoozing and doing exactly what we are told. That leads us down the dark path of mediocrity which surprise surprise many large clumsy networks are in. It’s only a matter of time before these clumsy dinosaurs are exposed for their total lack of creativity and that no amount of regular lunches will save them from their inadequacies.

So in comes the dawn of a new shape of agency. It isn’t digital screaming how traditional has it all wrong and is so out of touch with its one way dialog. It isn’t a creative team locked away in an office with a closed door, waiting for someone to walk in so they can throw their one award at them from 1999 ‘pfft, don’t they know we’re THINKING’. It isn't the standard start of TV when planning integration.

It is a meeting of two minds, both colourful, both commercial, both rebellious the only differing bit is that one prefers to be called a creative and one prefers to be called a planner. One has spent more time mocking up their ideas into visual manifestations and one has spent more time mocking up their ideas as evidenced stories.

This creative force will of course out manoeuvre any traditional setup. That and the old structure is fucking dull and limited. The problem though is that this model can’t be just ‘imposed’. Because it is quite free it can’t exist in the larger nertworks, they would just ruin its purity anyway with process. Nope, this needs to be the culture of a small agency, it needs to be integrated slowly because the importance of the two that make up the team is ridiculously crucial. You can’t just nip down to Watford and pick these people off the shelf, they need to be discovered having wanted to work like this, have already thought like this, have tried it out maybe.

So, there you go, another structure rant over, next will be about how you go about getting the ball rolling on it. I’ll wait until I’ve caught my breath before I start on that one.

Anton

xxx

p.s. This model was the topic of my dissertation (written June 2004) and that the structure of ad agencies needs to change. If you want a copy let me know and I’ll be happy to send it

Gut Feeling..

Not mine, happily.

Post of that gut aside, this is a thought about you and your instincts.

Just say, in next week's interview chaos, you get to an agency you like and admire. You've seen their TV, their print makes you want to be a better person, and the online work is the reason Tim Berners-Lee invented the internet.

That is, until you sit in reception. You look around and notice just how worried all the agency's staffers look. Surely, this wasn't in the brochure? And, lo and behold, you get a feeling that this place might not be for you.

It's even worse if you meet and interview with people who don't inspire you (though bear in mind that you are more than likely the 40th odd person they've seen today), and leave with an bad taste in your mouth.

Some occasions will be like this, and (most of the time, in my experience) your gut feeling about a place will be right. Just don't be too quick to prejudge; I've interviewed at the same place, years apart, and gotten a thoroughly different opinion of it, depending on who was doing the work.

Finally - for God's sake, don't let the creative quality of an agency blind you. Some of the most fun places to work in adland may not necessarily have the best output at the moment. And who's to say that's down to the agency? As the old saying goes, clients get the work they deserve - it may be this, or it could be a whole raft of reasons.